Cafe Duty Manager

Accredited Employer · Franklin, Auckland · Full-time

Job description

Great cafe service is built on consistency, trust and people who take responsibility for the customer experience. We are seeking a Cafe Operations & Guest Experience Team Member who can bring practical hospitality skills and a dependable approach to a customer-facing role in New Zealand. This position suits someone who is comfortable wearing several hats throughout the day. You may be preparing coffee one moment, assisting a customer at the till the next, then helping with food service, stock or general cafe presentation. Our focus is on candidates who can demonstrate genuine, verifiable experience and professional capability. Your reliability, communication skills, work ethic and ability to contribute to a team are just as important as your technical hospitality skills.

Requirements

• • Provide friendly and professional service throughout the customer journey
• • Operate the till and process transactions accurately
• • Prepare coffee and other beverages according to service requirements
• • Heat and serve food while maintaining appropriate hygiene standards
• • Assist customers with orders, products and general enquiries
• • Maintain clean, tidy and presentable cafe and service areas
• • Monitor stock levels and replenish products when required
• • Assist with coffee packing and preparation of packaged products
• • Support the wider team with daily cafe operations
• • Maintain efficient service during busy trading periods
• • Work independently when assigned specific operational tasks
• • Follow established food safety, hygiene and workplace safety procedures
• • Help maintain a positive and welcoming environment for customers and colleagues

Visa sponsorship: Accredited Employer Sponsorship provided.