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Cafe Duty Manager

Accredited Employer · Franklin, Auckland · Full-time

Salary: $25/hr

Job description

Great café service is built on consistency, strong leadership and people who take responsibility for the overall customer experience. We are seeking an experienced Cafe Duty Manager who can bring practical hospitality expertise, team leadership and a dependable approach to a customer-focused role in New Zealand. This position suits someone who can confidently oversee day-to-day café operations while remaining hands-on when required. You will help coordinate staff, maintain service standards, support customers, monitor daily operations and ensure the café runs smoothly throughout each shift. Our focus is on candidates who can demonstrate genuine, verifiable hospitality experience and professional capability. Your leadership skills, communication, reliability, work ethic and ability to manage a team effectively will be just as important as your practical café knowledge.

Key responsibilities

  • Oversee daily café operations and ensure smooth service throughout each shift
  • Lead, support and coordinate café team members to maintain consistent service standards
  • Provide friendly and professional customer service and respond effectively to customer needs
  • Monitor staff performance, workflow and service efficiency during busy trading periods
  • Support till operations, cash handling and accurate transaction processing
  • Oversee coffee, beverage and food service to ensure quality and consistency
  • Assist with customer orders, product enquiries and service-related issues
  • Monitor stock levels, coordinate replenishment and support effective inventory control
  • Ensure café, kitchen and customer areas remain clean, organised and presentable
  • Maintain high standards of food safety, hygiene and workplace safety
  • Complete daily operational tasks, opening and closing procedures and relevant reporting
  • Handle customer concerns professionally and resolve operational issues where appropriate
  • Train and support team members to follow workplace procedures and service standards
  • Work independently when required while maintaining clear communication with the wider team
  • Help create a positive, welcoming and professional environment for customers and staff

Requirements

  • Previous café, hospitality or supervisory experience is preferred
  • Demonstrated experience in café operations, customer service and team coordination
  • Barista and coffee preparation experience is advantageous
  • Genuine and verifiable hospitality skills and employment history
  • Strong communication, customer service and interpersonal skills
  • Proven ability to lead and support a hospitality team
  • Professional, trustworthy and responsible approach to work
  • Ability to work cooperatively with a diverse team
  • Confidence to take initiative and make appropriate operational decisions
  • Positive attitude with a willingness to learn and develop
  • Strong reliability, punctuality and work ethic
  • Good personal presentation and professional conduct
  • Ability to manage multiple operational responsibilities in a fast-paced café environment
  • Understanding of food safety, hygiene and workplace safety requirements
  • Availability to work weekends, including at least one Sunday
  • Must meet applicable New Zealand employment and visa requirements
  • Candidates requiring employer-supported visa sponsorship may be considered

Visa sponsorship: Accredited Employer Sponsorship provided.

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