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Duty Manager

Accredited Employer · Sydney NSW · Full-time

Salary: Discussed at interview

Job description

Your next hospitality opportunity should be built around more than a job title. It should recognise the experience you have gained, the responsibility you have handled and the leadership you can demonstrate. We are looking for a capable Duty Manager to join a professional hospitality operation in New South Wales. This is a hands-on leadership position for someone who understands how to keep a venue running smoothly, support a team under pressure and deliver a consistently positive guest experience. The role is suited to professionals with a genuine and verifiable background in hospitality supervision or management. Sponsorship is available for the right candidate, while applicants currently onshore in Australia are encouraged to apply.

Key responsibilities

  • Manage the day-to-day operation of the venue and maintain consistent service standards
  • Lead hospitality staff during shifts and ensure responsibilities are clearly coordinated
  • Assist with rostering, staff training, onboarding and performance support
  • Maintain a high standard of customer service throughout venue operations
  • Respond to customer feedback and resolve complaints in a calm and professional manner
  • Monitor stock levels and coordinate purchasing and supply requirements
  • Support accurate inventory control and minimise operational wastage
  • Ensure workplace health and safety procedures are followed
  • Maintain compliance with applicable hospitality and licensing requirements
  • Assist with venue events, promotions and other customer-focused activities
  • Monitor sales performance and provide operational feedback to management
  • Review staff performance and identify areas for improvement
  • Prepare relevant reports covering operations, customer feedback and team performance
  • Take initiative in resolving operational issues and maintaining an efficient workplace

Requirements

  • Demonstrated experience in hospitality supervision, Duty Management or venue management
  • Genuine hands-on knowledge of hospitality and bar operations
  • Proven ability to supervise, motivate and coordinate a team
  • Strong customer service, communication and interpersonal skills
  • Ability to work confidently in a fast-paced hospitality environment
  • Experience with inventory, stock ordering and basic financial responsibilities
  • Strong organisational skills and practical problem-solving ability
  • Availability to work evenings, weekends and flexible hospitality hours
  • Relevant hospitality or management qualifications are desirable
  • Applicants currently onshore in Australia are preferred
  • Ability to provide genuine and verifiable evidence of relevant employment experience
  • Sponsorship is available for the right candidate

Visa sponsorship: Accredited Employer Sponsorship provided.

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