Duty Manager

Accredited Employer · Sydney NSW · Full-time

Job description

Your next hospitality opportunity should be built around more than a job title. It should recognise the experience you have gained, the responsibility you have handled and the leadership you can demonstrate. We are looking for a capable Duty Manager to join a professional hospitality operation in New South Wales. This is a hands-on leadership position for someone who understands how to keep a venue running smoothly, support a team under pressure and deliver a consistently positive guest experience. The role is suited to professionals with a genuine and verifiable background in hospitality supervision or management. Sponsorship is available for the right candidate, while applicants currently onshore in Australia are encouraged to apply.

Requirements

• • Manage the day-to-day operation of the venue and maintain consistent service standards
• • Lead hospitality staff during shifts and ensure responsibilities are clearly coordinated
• • Assist with rostering, staff training, onboarding and performance support
• • Maintain a high standard of customer service throughout venue operations
• • Respond to customer feedback and resolve complaints in a calm and professional manner
• • Monitor stock levels and coordinate purchasing and supply requirements
• • Support accurate inventory control and minimise operational wastage
• • Ensure workplace health and safety procedures are followed
• • Maintain compliance with applicable hospitality and licensing requirements
• • Assist with venue events, promotions and other customer-focused activities
• • Monitor sales performance and provide operational feedback to management
• • Review staff performance and identify areas for improvement
• • Prepare relevant reports covering operations, customer feedback and team performance
• • Take initiative in resolving operational issues and maintaining an efficient workplace

Visa sponsorship: Accredited Employer Sponsorship provided.