Motel manager
Accredited Employer · San Remo, Mornington Peninsula & Bass Coast VIC · Full-time
Salary: Discussed at interview
Job description
We are seeking a reliable and experienced hospitality manager to take ownership of the daily performance of a motel operation in Victoria. This opportunity is focused on finding a professional who can demonstrate genuine experience in accommodation management and translate that experience into strong operational results. The successful candidate will play a central role in maintaining service standards, leading employees, managing resources and ensuring the property operates efficiently. We value proven capability and professional credibility. Candidates should have a clear employment history and be able to verify their relevant experience, qualifications and professional references as part of the selection process.
Key responsibilities
- Manage the overall daily operation of the motel
- Coordinate front office, housekeeping, maintenance and guest service activities
- Recruit, train, roster and supervise employees
- Monitor staff performance and maintain a professional workplace culture
- Ensure guests receive consistent, friendly and high-quality service
- Handle guest feedback, complaints and operational issues efficiently
- Monitor occupancy levels, bookings, revenue and business performance
- Assist with financial planning, budgeting and operational cost control
- Identify opportunities to improve profitability and operating efficiency
- Coordinate property maintenance, repairs and facility improvements
- Manage supplier, contractor and service-provider relationships
- Support promotional and marketing activities to increase bookings
- Maintain accurate financial, operational and guest records
- Ensure compliance with health, safety, hygiene and relevant regulations
- Build professional relationships with local businesses and tourism stakeholders
- Review operational performance and introduce improvements where appropriate
Requirements
- Demonstrated experience in motel, hotel or accommodation management
- Strong and verifiable employment history in the hospitality industry
- Proven ability to independently manage day-to-day accommodation operations
- Experience recruiting, training and supervising hospitality staff
- Strong knowledge of guest service and hospitality standards
- Understanding of revenue, budgeting and cost management
- Excellent customer service and complaint-resolution skills
- Strong leadership, decision-making and problem-solving abilities
- Experience with hotel management systems and point-of-sale software
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities in a busy operating environment
- Relevant hospitality qualifications or certifications are advantageous
- Willingness to work flexible hours, including weekends and public holidays
- Mandarin language skills will be highly regarded
- Ability to provide genuine employment references and supporting documentation
- Must meet applicable Australian employment and employer sponsorship requirements
Visa sponsorship: Accredited Employer Sponsorship provided.
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