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Sales Support Superstar

Accredited Employer · Auckland CBD, Auckland (Hybrid) · Full-time

Salary: $25/hr

Job description

Step into a Sales Support position where trust, accuracy, and customer confidence are at the centre of the role. You will help ensure that customers receive the right support after their needs have been identified, making sure information is confirmed, opportunities are followed up, and agreed actions are completed. Working across coaching, sales, and operational teams, you will provide the connection that keeps the customer journey moving smoothly. The role is well suited to someone who takes pride in getting the details right, communicates confidently, and understands that a strong customer experience depends on reliable follow-through. Your ability to establish trust, manage information accurately, and coordinate different stakeholders will be an important part of your success.

Key responsibilities

  • Connect customers with the appropriate internal teams and services
  • Follow up on customer opportunities generated through coaching and sales conversations
  • Confirm customer needs and ensure relevant information is accurate before progressing requests
  • Coordinate referrals and monitor them through to completion
  • Maintain clear and professional communication with customers throughout the process
  • Provide timely follow-up to ensure customers understand next steps
  • Build confidence and trust through consistent and dependable customer service
  • Work closely with coaches and operational teams to deliver agreed customer outcomes
  • Ensure customer information is recorded and communicated accurately
  • Identify incomplete information and coordinate clarification where required
  • Monitor outstanding customer actions and ensure they are completed within expected timeframes
  • Manage multiple customer requirements while maintaining a high standard of accuracy
  • Handle customer concerns and identify practical solutions
  • Represent the organisation professionally across all customer interactions
  • Use technology and internal systems to manage information, referrals, and follow-up activities
  • Support team objectives by sharing information and collaborating effectively

Requirements

  • Previous experience in sales, customer service, client support, or a similar customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to build professional relationships based on trust and credibility
  • Confident communicating directly with customers
  • Strong written and verbal English skills
  • Excellent attention to detail when managing customer information
  • Ability to verify customer requirements and ensure accurate execution
  • Strong organisation and ability to manage competing priorities
  • Comfortable working with multiple stakeholders and teams
  • Proactive approach with strong ownership of assigned tasks
  • Customer-first mindset with a commitment to service quality
  • Resilient and adaptable when priorities change
  • Comfortable using technology and learning new systems
  • Strong problem-solving and critical-thinking skills
  • Reliable, professional, and collaborative approach to work
  • Ability to maintain accuracy and professionalism in a fast-paced environment
  • Sponsorship available for suitable overseas candidates who meet the position requirements and applicable visa criteria.

Visa sponsorship: Accredited Employer Sponsorship provided.

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